Thread Artistry
Frequently Asked Questions
Answers about customised hampers, personalisation, payments and delivery.
1. What is THREAD ARTISTRY by Muskaan?
A gifting and hamper studio for customised hampers, personalised gifts, cakes, flowers, gifting combinations and corporate celebrations.
2. What can I order?
Customised hampers, personalised gifts, cakes, fresh flowers, chocolates, wedding and bridal hampers, festive gifts, corporate gifting and customised packaging.
3. Can I customise a hamper according to my budget?
Yes. Share your budget, occasion, preferred products and style, and we can curate a hamper accordingly.
4. Can I provide my own products?
Yes. You may provide gifts or personal items for us to arrange, decorate and pack.
5. Can Thread Artistry source the products?
Yes. Tell us your budget and preferences, and we can source suitable products.
6. Can I send products directly to Thread Artistry?
Yes. Coordinate with our team before sending or handing over products.
7. Can I order a personalised gift without a hamper?
Yes. Individual gifts, flowers, cakes, chocolates and combinations can be ordered separately.
8. Can you deliver directly to the recipient?
Yes. Provide the recipient’s complete delivery details.
9. Can cakes and flowers be included?
Yes, subject to availability and delivery location.
10. Do you offer gifting combinations?
Yes. We can combine cakes, chocolates, flowers, personalised gifts, snacks, beauty products, stationery and more.
11. Do you offer corporate gifting?
Yes. We support employee, client, event and festive gifting, including bulk orders.
12. Can packaging be customised?
Yes. Colours, ribbons, tags, cards, names, messages and presentation can be customised.
13. Can I add a personalised message?
Yes. Add a note, greeting card or special message.
14. How early should I order?
Please order customised hampers at least 2–3 days in advance. Complex and bulk orders may need longer.
15. Can I place an urgent or same-day order?
It may be possible depending on availability, location and complexity. Contact us first.
16. How does the custom hamper process work?
Share the occasion, budget and preferences; choose products or let us curate; approve the details; then we design, pack and deliver.
17. How do I place an order?
Shop through the website or contact us on WhatsApp for custom requirements.
18. Do you provide delivery?
Yes. Availability and charges depend on the product, destination, size and delivery requirements.
19. How is a hamper protected in transit?
Each hamper is securely packed, with additional care for fragile and premium items.
20. Can I request a colour or theme?
Yes. Share your preferred palette, theme or aesthetic.
21. Do you take bulk orders?
Yes, for businesses, weddings, festivals, return gifts and events. Contact us in advance.
22. Can you customise for any occasion?
Yes, including birthdays, anniversaries, proposals, weddings, Rakhi, Valentine’s Day, baby showers, festivals and just-because moments.
23. Will the final product exactly match the reference image?
We preserve the requested theme and quality, but handmade products can vary slightly with availability.
24. Can I cancel or modify a customised order?
Changes or cancellation may not be possible after payment and once preparation has started.
25. Do you offer Cash on Delivery?
No. Orders are processed after advance payment confirmation.
26. Which payment methods are accepted?
Online options include UPI, Google Pay, PhonePe, Paytm UPI and debit cards, as available.
27. What happens if an item is unavailable?
We will inform you and may suggest a similar alternative of comparable quality and value.
28. Can I order without a specific occasion?
Absolutely. Every emotion deserves a thoughtful gift.
29. Why choose Thread Artistry?
We thoughtfully select, personalise, decorate, pack and deliver each order so it feels personal.
30. How can I contact you?
WhatsApp us with the occasion, budget and delivery date, or use the Contact page.